Hi Olivia, hoping you’re well. Our trip went well on the whole and the kids had a great time. I just want to say thank you for all your work on the trip and for all the help you gave us! Hoping you won’t mind helping us again with the next trip in about a year’s time.
Many thanks again!
Nicole and Caron
May 2017
Dear Minji,
Thank you for arranging our trip to Japan. We had a wonderful time and all your hard work was well worth it as all the accommodation was just terrific and the way you had organized the trains was excellent. It all fell into place beautifully and we had a very easy time on the trains which we just loved, especially the shinkansen. We enjoyed all the places we went and were lucky enough to see cherry blossoms almost everywhere. It was very beautiful and we loved Japan.
Thank you for making our holiday so easy and smooth.
Warm regards,
Harold and Sheryl
May 2017
Hi There,
I must write a special letter to recognise and thank JTB and especially Antonia Watson.
I work for Flight Centre Katoomba and each time I have an enquiry for Japan I am happy to recommend JTB to my customers.
Antonia is always prompt with quotes, knowledgable in your product and just a pleasure to deal with.
So well done JTB on your professionalism and wonderful staff.
Thanks again,
Rochelle
Hi Abbey,
Crisis averted! Management have decided to stick with the Qantas flight (YAY!).
Sorry about all the mucking around with this and thank you so much for your quick attention and support – the whole JTB team are always such a pleasure to deal with!
Kind regards,
Jess
May 2017
Good morning,
I just wanted to let you know that Michael has been helping me over the past couple of months with a Rail Pass booking, that went a little pear shaped when Australia Post didn’t get the tickets to the clients in time (from me, nothing to do with JTB).
Michael helped me arrange a last minute booking for 2 new passes & for the client to pick the tickets up in your Sydney office prior to departure.
Once I got the original Passes back, Michael has arranged the refund really promptly.
Michael, has been so excellent to deal with. Completely understanding, and very efficient with all of his communications.
I could not have asked for better service; he is a credit to JTB & I look forward to making more bookings with Michael & JTB.
Have a great afternoon – Nadia
Hi Chris,
Awesome thanks, you’ve been a big help and super efficient I love it, very much appreciated.
Thanks,
Nabila
May 2017
Dear Minji
Thank you so much for all of your help with our trip to Japan.
We had a wonderful time – the Hotel gave us our printed tickets to Disney Land as we checked in.
The Hotels were great and the Shinagawa Prince was fantastic I can not believe all the bad reviews I read on it – please keep recommending it as it was a great location and no complaints re the Hotel at all. I really wanted to stay in the hotel I stayed in 15 years ago but I could not remember the suburb or the hotel name, as soon as we came out of the train station I saw our old hotel I was blown away.
My sister wants to go to Japan so I will be in touch with you again next year.
Thank you once again Minji.
Best Regards
Judy
May 2017
Hello Fiona,
Myself and 14 other women recently returned from a holiday in Japan which was organised by Jayes Travel Newcastle.
From day one, when we arrived at Tokyo Airport, we were taken care of, by one of your representatives who works for JTB in Japan.
Ms Sumiko Fukami accompanied us all the way on our journey and I would just like to complement her on the wonderful job she did.
It would be appreciated if you could kindly pass on these remarks to her supervisor in Tokyo.
As an employee, I am sure that you like to hear feedback, whether good or bad, from your clients.
Every day, Sumiko was prompt, punctual, polite and patient. Her organisational skills are something that we should all admire.
There was always a smile on her face and she took such pride in what she organised every day.
Her knowledge of Japan was exceptional and she supplied our group with maps, pictures and advice relating to every place we went to visit.
She had a good rapport with all the drivers and often would have a little giggle with them, in Japanese of course!
Nothing was a bother for her to solve or investigate for our group.
In the future, if anyone has the opportunity of having Sumiko as their guide in Japan, they will be truly blessed.
Kind regards
Helen
Hi Olivia
Julia and I came back last Saturday and it was a wonderful trip. JTB were great to travel with, so well organised and the hotels were all good.
Travelling in twin-bed rooms meant we always had a largish room.
Our guide Maya was excellent: enthusiastic, just enough commentary and always anticipating the group’s needs, and always in a good mood. We realised we would not have seen half the things we did if we were not on a tour… we would still be looking for the right train platform somewhere.
Fiona from your Marketing area in Melbourne was also excellent and good company.
So thank you for your help in getting us on this tour. I will certainly be recommending JTB to friends and will come back to you when I visit Japan again.
Best regards
Jackie
Hello Olivia,
Just letting you know that we thoroughly enjoyed every minute of our time in Japan. Many thanks for planning our itinerary and making bookings.
We can’t believe how smoothly everything went and how helpful the locals were when we hesitated at all.
The gardens, temples etc we visited were amazing. The streets and amenities were spotless and the public transport system ran like clockwork. We have a lot to learn!
Thank you so much,
Julia and Chin
May 2017
April 2017
Dear Miyuki-san,
Just home and wanted to thank you for all the JTB arrangements everything went perfectly.
We drove all around western and Central Honshu and saw so many beautiful things. The Moss garden was amazing and so was the cherry blossoms especially beautiful in Kanazawa.
In Kanazawa we went to a Tea House and saw a Geisha Show, see this website …
We are already making plans return Japan for next Autumn colours.
Once again thanks for your help.
Kind regards
Margot
April 2017
I highly recommend the 13day Discover Japan tour. It provides you with insights into Japanese culture and history and experiences from both traditional and modern Japanese life. Excellent destinations and informative and very helpful guides. Loved it and would love to visit again!
April 2017
Fully Escorted Tour: Discover Japan
Discover Japan was an excellent tour for sightseeing and cultural experiences. It was great to be able to walk straight into the hotels from the stations.
This tour provides lots of diverse experiences and covers many different geographical areas. A good mix of organised and free time. Oganisation was excellent at every aspect, hotels and tour leader extremely helpful and friendly.
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