What our customers have said:

I cannot thank you enough

Good Morning Atsu,

I cannot thank you enough for your prompt service. You are an outstanding agent and I will be pushing all of my business through you!

I hope you have a wonderful weekend and I look forward to making further bookings with you in the future.

Warm Regards,
Alyssa

October 2013

The whole tour was so well organised

Dear Olivia,
We were wondering if you could pass on our sincere thanks to Takeda-san in Sapporo. The whole tour was so well organised and everything ran smoothly. The Aspen Hotel in Sapporo is a wonderful base and the banquet dinner last night was superb. Takeda-san, in particular, went to so much trouble to make sure that those with special diets were so well catered for.
We really appreciate the effort put in by everyone at JTB to make this tour so enjoyable.
Thank you Olivia, Takeda-san and tour facilitator extraordinaire Michiko Suzuki. What a team you are!
If there is any feedback needed for any part of the tour, we’d be happy to oblige.

Thank you so much,
Lorraine and Ron

October 2013 Food, Hotel, Sapporo, Tour

Thank you so much

Hi Takuma
Thank you so much for all of your help – I really appreciate it.
I look forward to booking through you again in the New Year!
Take care of yourself, and I hope you enjoy the rest of the year.

Kind Regards,

Emma

September 2013

Super Efficient

Thank you Moko,

The pass arrived this morning. You guys are super efficient!
Thanks again,
Matthew

September 2013 JR Pass

A Very Efficient Service

Thank you Moko, I have just received the passes this morning also the duplicated funds which you refunded are also in my account this morning….Thank you very much for a very efficient service which I will highly recommend to others.

Best wishes, Jean

JR Pass

Student Flights Melbourne Uni

Hi Guys,

Im a consultant from Student Flights Melbourne Uni. Just wanted to write quickly to thank Atsu for a great booking experience with JTB. He really knew his stuff and supplied a 14 day tour option that the 3 young lads booked on the spot!

Will be using you guys again for Japan in the future for sure!

Kind Regards,
Felix

September 2013 Tour

Professionalism

Hi Takuma,

Just letting you know that I received the paperwork yesterday. I am very impressed with the professionalism of JTB (and you) with setting up the documents and the extra items they get. Can I possibly trouble you to send me an attachment of just the JTB hotel docs please as some clients (not in Hobart) would like them emailed to them. Cheers Takuma.

Keith

July 2013 Hotel

The best quote ever seen in my 16 years of working in travel

Hi Clement

I just wanted to give you some feedback on your quotes. These quotes are the most thorough quotes i have ever seen in my 16 years at Flight Centre. They have given me the info needed to pass onto my clients, who I can say are totally excited by what you have put together. They are so detailed and well thought out and it shows how much knowledge and passion you have for Japan. You are doing an amazing job, and from someone who sometimes loses my enthusiasm for travel, you have made me so excited for my clients that now i want to go to japan.

Thank you so much for your hard work and efforts. I just wanted to let you know how much I appreciate the work

cheers

July 2013 Travel Agents and Wholesale

Will recommend your website.

Thanks very much Moko.

I have already received the tickets today. I am delighted by your efficient service and I am glad that I have found your website, will order from you guys again in the future and will recommend your website to my friends.

Thanks & Regards,

Lili

July 2013 Studio Ghibli Museum

Sad my trip is over…..

Hi Olivia,

Sadly my trip is over but I just wanted to thank you for your very efficient service in providing our JR passes, tour tickets to Mt Fuji and Ghibli museum vouchers. Sunrise Tours were great. We look forward to our next trip to Japan and would certainly be using your service again.

Thanks
Pam

July 2013 JR Pass, Mount Fuji, Museum, Studio Ghibli Museum, Tour

Nothing was too much trouble

Dear Olivia

My husband and I have just returned from travelling around the world for the past 9 weeks. Our final port of call was Japan . Normally independent travellers, we decided that by the ninth week of our holiday, we would prefer to have someone do some organising for us which is when I was lucky enough to see your advertisement in the Sunday Age. We were indeed quite tired by the time we arrived in Tokyo, but the JTB organisation was faultless.

A charming representative of JTB was waiting for us when we emerged through customs . He led us to a beautiful limousine which took us straight to our hotel . From then onwards everything ran so smoothly all we had to do was enjoy ourselves. We had enough free time to visit at length all the galleries and museums we wanted to, and the tours we took were all without exception of the highest quality. Nothing was too much trouble for the wonderful JTB staff and each tour guide genuinely did his or her best to ensure that we all saw and learnt a lot. Included lunches were well served and delicious.

The trains, of course, were exactly on time, clean and comfortable and we were extremely impressed with the JTB organisation whereby if we needed to change trains, a smiling representative of the company was waiting on the platform to show us where to go. We did not book expensive hotels, but were impressed with the quality of our accommodation for the price we paid.

Next time we visit Japan we hope to visit some of the spa resorts throughout this beautiful and hospitable country. Naturally, we will be using the services of JTB again!
Please pass on our sincere thanks and gratitude to everyone at JTB for giving us such a memorable first visit to Japan . Also thankyou to Olivia Burke in the Melbourne office who did this booking for us.

We would be interested to receive further information about travel with JTB in Japan to help us plan further visits in the future.

Yours sincerely,
Barry and Christine Charles

June 2013 Hotel, Museum, Tokyo, Tour

Awesome

Hi Olivia,

Thanks for getting back to me.

I want to thank you for all your hard work with me both last year and again this year. The kids were so excited last year and I was so pleased with how everything ran, they still talk about how awesome it was. Thanks you again.

Hopefully this wont be the last from me and at my next school we can work together again.

Thank you and good luck.

Linda.

Group, School, Tour

Nothing short of amazing….

Hi Tony,

I just wanted to pass on some feedback regarding your wholesaler manager Clem Kueh. I am heading off to Japan next month for a cruise and wanted to have a small stop in Tokyo before and after my trip. I know very little about Tokyo, but I found Clem to be extremely helpful. He took the time explaining things to me in a way that no wholesaler ever really has. I think most important was that he made me excited about traveling.

I also referred another staff member in the office to contact him, and now she cannot speak highly enough of him either. His professionalism and knowledge make it easy for us to feel confident when selling Japan to our clients.

Very rarely do we take the time to say thankyou to our wholesalers for their assistance, but I have found him to be nothing short of amazing and just wanted to pass on our feedback as a store.

Warm Regards
Linda

June 2013 Tokyo, Travel Agents and Wholesale

So nice to have everything organised for me for a change!

Dear Kathy

Just a quick email to let you know how much Tony and I really enjoyed our trip to Bangkok.

I felt so spoilt because you organized everything so beautifully from the hotel to the dinners to the transfers. It felt nice to let someone organize me for a change.

I doubt whether we’d ever get invited on one of these trips again but I can only hope. The people are so down to earth and friendly and I hope I can see you all again one day.

P.S. The flight on the way to Melbourne was half empty. Most of us had three seats to ourselves. I had a good sleep on the way home.

Thanks Kathy

Mary

June 2013 Flights, Food, Hotel

Fantastically Organised Escorted Tour

Hi Olivia

We are back safely from our Japan trip! We would like to let you know that the trip was fantastically organised by you and we were very happy with it. Everything went so smoothly and the tour guide was very good too! The trip was certainly worth every penny! Thank you so much for a well-organised trip!

It was also great meeting the very friendly group of tour people and we enjoyed each other’s company & have exchanged email addresses!

I have recommended JTB to my friends!

Thanks again & take care!

Cheers

Jenny xx

Tour