Hi Koyomi, I can’t tell you how much fun Ian and I had in Japan, it was an amazing experience we will both cherish for a very long time. What an fantastic culture and country! Thank you so much for all your wonderful assistance whilst we were away. Ian and I both agree that your level of service offered when needed most was outstanding and we appreciate you taking the time to ensure our travels continued around Typhoon 18 & 19. Again, thank you for contributing to our memorable experience. I second Fiona’s comments….. especially your help throughout and also Paul’s. ..We cannot praise your customer service enough! Can’t wait to go back! I miss my daily sake! Regards Fiona and Ian

November 2014

Hello JTB I just recently returned from a month long trip in Japan, extensively visiting the east coast. Aside from experiencing two natural disasters (a volcano in central Japan and two typhoons) it was a brilliant trip. This was my second tour to Japan and I can honestly say that the experience as a whole was greatly enhanced through the planning and interaction with JTB prior to my holiday. I would like to particularly praise your travel consultant Paul Wang, where upon his expertise contributed to our positive experience within the land of the rising sun. He was able to provide valuable insight of the JR rail network and assisted us in the Advanced booking for the Studio Ghibli Museum. Paul was very knowledgeable with the Japanese culture and gave valuable “lay of the land” recommendations, which maximized our time spent within the holiday. When our out going flight to japan was delayed (by one day) due to the volcanic activity, Paul took the time and effort to email me the information required to relieve my concerns and how best to reprioritize my plans to use the JR rail pass. I consider this notable piece of experience, quite a delight actually and as a customer experience point of view, it was handled exceptionally well. These little touches of detail and overall friendly professional experience with Paul was brilliant whereby I would highly recommend JTB (particularly Paul Wang) to my friends and family for any future travels to Japan. From one very content customer Felix

November 2014

Hi Clement, You helped with the above booking for Morris & Moran and they just came back into the office with some great feedback that I wanted to pass on. They had such a great time in Japan and said everything that your organised was excellent. Your hotels, transfer companies and tour companies were all great. They especially like the tour guide on the 3 day Sunrise tour and wanted to comment how helpful and lovely she was, so if you can please pass that on that would be great. They think her name was Kazouka. Thanks for all of your help on this booking, they had a great time and everything was organised perfectly. Kind Regards, Casey

Hi Kirrily

Well I am just back from my wonderful cruise from Japan through to Singapore. We were delayed a day due to the typhoon and at the time were unsure if we the Mt Fuji tour would operate at all. As luck would have it, the tour went ahead and the day cleared and we had one of the best days to see it.

I just wanted to say that the operation in Japan was truly professional and so very well organised. Everything was co-ordinated with total professionalism and the tour guide we had ‘Harry’ was brilliant.

Thanks for your help and I look forward to working with you in the near future.

Kind regards;  Crystal

Mount Fuji

Good Afternoon,

I booked a stopover package tour with you this year for my clients who had a wonderful time. Now their friends would like to do exactly the same package next year please. Would you be able to send me an updated quote For two passengers in a double room please, arriving into Seoul on the 23rd of August 2015 and departing again on the 26th of August.

Thanking you
regards
Karin

October 2014

Hi JTB Atsu Omori is awesome and responds virtually immediately to any enquiry Kind Regards, Natalie

October 2014

Dear Aye, We have just returned from our holiday and must thank JTB for a fantastic holiday. Special thanks must go to our tour guides Maya Mizuno and Eiji Kawakami who do your company proud. They were very helpful, informative, knowledgable, capable and extremely polite and friendly. I will recommend this tour to all family and friends. Thanks again for a great holiday. Linda & Paul

October 2014

Hi Olivia, I just wanted to write and thank you for all of your help leading up to our Japan Tour. It was a really great trip – probably the best I’ve had. The hotels were fabulous – great locations! Until 2016, Sarah

October 2014

Hi Clement Huge thank you for everything you did for the school group to Japan. Everything was perfect, they especially loved the accommodation in Kyoto. Thanks for everything, as mentioned previously they will be doing this every 2 years, so it should be easier now that we have done all the hard work this year. Cheers Cass

October 2014

Hello Aye, We are just home and would like to thank you for booking our recent trip. It all went very well and we particularly enjoyed our time at Tenseien Hakone. Once again thank you very much. Kind regards, David

Dear Ms Suzuki, Thank you for your kind words and patience when booking our tour to Asakusa. We have received all the documents and we now look forward to a pleasant sightseeing trip, also thank you for providing information on using the Yamanote line, visiting Omotesando and Shibuya. I am impressed with your professionalism and also the way you communicated all the information so clearly. I was particularly impressed with the way you dealt with our email problem and thank you for getting in touch with me by ‘phone. with kind regards Joan and John

October 2014

Hi Clement, I just wanted to thank you for putting this together, they both had an amazing time and the itinerary was perfect for them, they praised the hotel in Motegi as well, and loved how it was really authentic. Thanks again for all your help Frances

Hi Renee, Thanks for getting in touch and we appreciate everything you did for us in preparation for a wonderful tour. This tour was possibly the best we have had yet and the students were one of the best groups we have taken in regard to their behaviour and willingness immerse themselves in the Japanese culture. The highlights were the baseball at Koshien, The Harry Potter section at Universal( which we recommend getting in as early as possible in the morning to see as we left it till 1:30 and it was packed), The accommodation and breakfasts on this tour were the best we have ever had, especially the Prince in Tokyo where we had the fantastic view of Tokyo tower from our rooms and that wonderful central location. Ghibli museum was ok but I am not sure if we will include it again as not exactly as we anticipated in regard to the characters and layout inside. More exciting for those students interested in animation as a career. Qantas flights were absolutely packed this trip with many other school groups and this trip the planes were old and tired which is not particularly what we expected. Things like my seat both ways unable to lock in the upright position. A students tv screen falling out mid-flight and being taped back in. And inflight service not as good as I remember in the past with meal options limited in quantity. In contrast other groups who flew Virgin on this tour were very happy with their trip. ( Beign a Qantas frequent flyer this is difficult for me to admit) The Owl café in Osaka was also a particular highlight for the students especially after the Harry Potter experience. Thanks again for all of your assistance in getting us safely there and back and we definitely felt at ease and confident that everything that you booked was secure and just having the JTB brand behind the bookings made a big difference on this tour. Thanks again and look forward to dealing with you again in the future. Regards, Mark

October 2014

Dear Steven, On behalf of southport Gateball team I must thank you and your company, JTB, for the good organization that enabled us to have such a hassle free time in Niigata. We arrived earlier than expected but we were taken directly to the Silver Bandai Hotel in Niigata. This hotel is not a flash, new hotel but an established place situated in a stylish area of Niigata. Name brand shops were close by and terrific restaurants were also just around the corner. So, we were glad we were allocated that hotel. The bus arrangements were faultless getting us where we wanted and in time. The boxed lunches were delicious and everyone commented on their high quality. The staff were very friendly and efficient. I have had many years of living and working in Japan plus visiting since 1990 when our sone moved here to work. So I was pleased my team members were able to experience the good hospitality – Japanese style. All in all we had a really good time on the trip. We won two of our three matches, came second in our Block but did not advance any further, unfortunately. The competition is tough. We did the best of all of the Australian teams and we are happy becaue last World Championship we won just one game. Now we are holidaying here. The JR East Rail pass was my decision and we all thought it was good value. I have usually used the seven day or fourteen day pass previously. Thanks again for your assistance. Best wishes, Barbara

October 2014

Dear Renee We are back!! We left Narita just before the delays started with the typhoon approaching.. It was a fabulous trip Renee – all perfectly organised and the Inns far exceeded our expectation with accommodation and food. So thank you very much for all your effort and perfect planning. It was a truly great trip and when we do it again in 2 years we will repeat it exactly. The Nakasendo trail and the monkeys were definitely our highlights Regards Anna