I’m writing to acknowledge formally the professional service of Paul when I visited JTB earlier today. Paul is knowledgeable, enthusiastic, personable and kind. He is a credit to JTB and I hope for your sale that you never lose him! He is one of the best customer service consultants I have met

April 2016 Customer Service

Hi Olivia, Just wanted to say a big thank you for your assistance with our booking for Japan, we have just returned home from yet another perfect skiing trip to Niseko. Accommodation was great & all our transfers went very smoothly. Looking forward to booking another trip with you again soon. Many thanks & kind regards Chelsea

March 2016

Hi Clement,

I just wanted to let you know that I received efficient and great service from Takuma. Have a great evening. I look forward to working with JTB again.

Warm Regards,

Karolina

March 2016

Dear Kumiko, I am writing to you briefly to share with you a very good experience I had dealing with one of your branch managers, Tony. There was a small incident with the courier company JTB uses to deliver rail passes to our stores: my customer’s tickets were lost by Toll and they were nowhere to be found. Tony went above and beyond to solve this issue quickly and promptly, with impeccable professionalism and work ethic. His actions speak very highly of JTB as a company, and I will make sure to continue to book my Japan customers through you. Should you have any questions or comments about this, please do not hesitate in contacting me. Warm regards from a very happy travel agent, Bruno

March 2016

Hi Mende, A quick note to thank you for making all the arrangements for our recent trip to Japan. All worked well and, again, we very much enjoyed being in Japan. Thanks again. Regards, John

March 2016

Hi Koyomi, I just wanted to say a quick thank you for the work you did for our trip. John and I had an amazing time and all of our accommodation and tours were perfect with no issues whatsoever. It was a massive help that everything ran so smoothly and we are very grateful that you set it up so professionally. I have already been recommending JTB to my friends and colleagues who have asked me about the trip and it’s thanks to your hard work. Please share this email with your supervisor/manager by way of appreciation for your hard work enabling a fantastic and easy holiday for my brother and I. Thank you, Martin

February 2016

Dear Mende Many thanks for the altered confirmation slip for the Sunrise Tours – much appreciated. I have also received the vouchers for the transfer – lucky they came today as we go out on Sunday – so everything is in order. I would like to say a very sincere thank you for all of the trouble you have gone to adjusting the hotels/tours etc – following the mistake we made with the date of arrival. The service we have received throughout making all these arrangements has been exceptional. Looking forward to the trip. Regards Lynette

February 2016

Hi I just wanted to send you a quick note to thank you so much for all your hard work organising our recent trip to Japan. All the wonderful advice you provided regarding flights, travelling within various cities, the types of accommodation available, ski hire and activities, was really invaluable and meant that we had a fantastic time from our first to last day. As you know we were travelling with a teen and pre-teen , which is not always easy, (and A LOT of luggage), often using the Shinkansen and some local train networks, however, we were always extremely pleased to find that not only was the all the accommodation booked perfect for us, the hotels were also within walking distance from the train stations. Magnificent! We especially enjoyed staying in the ryokan style hotel on Miyajima Island, and getting to and from the ski slopes from our accommodation in Hakuba was so easy, we could not have asked for better. One particular highlight of our time in Japan was attending the sold-out January Sumo Tournament, and I have no doubt that without you securing tickets for us (and travel arrangements from our hotel to the stadium) this is something we would most likely have missed out on. I know my kids really loved this experience, so we are especially grateful for your assistance with that. Thanks again for helping to ensure we had a totally fabulous trip. Kind regards, Dominique

February 2016

Thanks Chris, Really appreciate all of your help with everything – you’ve been fabulous :) Edwina

February 2016

Hi John, They had an absolute great holidahy and want to do the same next year….well Legoland Malaysia instead of Disneyland then they want to stay at the Hilton Niseko with all the ski stuff……when should they book for a January trip again? Regards Caoimhe

February 2016

Hi Clement, Everything was amazing! Japan is such an amazing place and all of the accommodation was wonderful I especially loved the Hakuba Braze Club. It was in the perfect location and the couple that run it are just the sweetest Thank you so very much for all of your hard work, it would not have been half as amazing if it wasn’t for all of your efforts. Regards Zoe

January 2016

Hi Miyuki!!! How are you? I hope all is well with you. Did you receive my txt last Christmas? We really enjoyed our trip to Japan!! And I thank you again for all your help and advise. We hope to go back this time with my husband. I wanted to check with you if spending Christmas in Tokyo and Sapporo would be good ? Thank you and hope to hear from you!!! God bless you!! Sincerely, Marita

January 2016

Hi Chris, The docs have arrived! Thanks so much for all of the maps and guides, it’s absolutely fantastic!! You’ve done an outstanding job! Kind regards, Sarah.

January 2016

Hi Chris, Thank you so much. I must tell you that your service is very impressive. I hope to be able to book more Japan travel arrangements through you. You are so prompt and efficient. Have a good day. Kind regards, Felicity

January 2016

Dear Mika A quick note to thank you for making the arrangements for our recent trip to Japan. We had a wonderful time, and the hotels were all very good. We particularly liked the ones in Hiroshima and Kanazawa. And the Kabuki tickets were waiting for us when we arrived at our Shinjuku hotel. With best wishes for 2016 Julie Anne

January 2016