Well organised, covered most places that you would want to see and friendly group of travelers. Tour guide and assistant were fabulous – very helpful and knowledgeable, caring and friendly.
April 2017
Fully Escorted Tour: Discover Japan
Dear Mende,
We had the usual fantastic tour of Japan. Shikoku was well worth a visit and
the JR Hotel St. Clement in Takamatsu was excellent.
Despite the late cherry blossom season, we even managed to find some cherry
blossom in our last day in Kyoto. Fortunately the lack of blossom did not
really matter to us as we have been there in the height of the season
before.
The food, as always was hard to resist.
While time is passing rapidly for us, we would still like to go to Japan
again!
Thank you for all your help.
Stuart
Dear Koyomi,
We wish to say arigatogozaimasu as we are having a wonderful Japan Trip.
Your hotels have all been superb and we appreciated your choices.
A highlight was the Maiko Dinner in Kyoto.
Currently in Hiroshima with full Cherry Blossoms everywhere.
Regards Glenn and Heather
Thanks so much Kareem.
You have been a great help throughout organising this trip.
Regards
Michelle
Hey Mat,
All Paid!!
Thanks again so much for all your help with this one – you made it super easy for me considering I was stressing bullets that I leave in a week and hadn’t organised anything!
I’m super excited to go and learn about Japan so I can come home and sell it with confidence – with confidence in JTB as well!
If there is anything else that you need from me, just let me know :)
Shelby
April 2017
Dear Clement
I wanted to send a quick e-mail, to relay what an absolute pleasure it has been dealing with Beth Clarke.
She has recently assisted me with a reservation and I have found her to offer exceptional service. She has been so helpful and so prompt with everything I have requested. She has made a very rushed reservation (that I was panicking about) smooth and easy.
I wanted to send this message because I feel too often people are quick to complain but when someone deserves praise for excellent service and does a great job – no one comments.
I tried a few suppliers for this reservation, but Beth was so great that I didn’t even consider dealing with the others after her great upfront service.
I will certainly be using JTB again after seeing what great service levels I receive. A huge thank you to Beth, she is a huge asset to your company.
Have a lovely day!
Kind Regards
Claire
March 2017
Hi Koyomi,
Just letting you know that I have picked up the rail pass’s. Thankyou so much for your help and excellent customer service. I will be recommending JTB Australia to my friends and family.
Regards,
Nathan.
March 2017
Hi,
I wanted to send an email to let you know how much I appreciate the great service I have received from Madalyn McCandless over the last few months. I have made two bookings with her this year and have been liaising with her over the emails to make additions and changes. One client was particularly difficult adding and removing the same elements from the package multiple times.
Madalyn has always given me prompt and efficient service and nothing seemed to be too much trouble. It has all been such a smooth process and I appreciate her great service immensely and wanted to let you know you have a great asset there.
Thanks again.
Tenele
March 2017
Hi Miyuki
I had an amazing time again at Tomamu. Thanks so much for an amazing trip
– the upgrade to the risonare towers was awesome.
Could you let me know what deals you have available for next year because I would consider going again.
Thanks!!!
Ewan
Dear Minji,
I am writing to let you know I had a wonderful time in Japan. I am very grateful to you and your colleagues at JTB for arranging my trip in less than 48-hours!
By helping me check in on line – the process was quick at the airport and I only had one query regarding my passport due to expire soon.
Travelling from Tokyo by Shinkansen then bus to Hakuba is the best and quickest way to get there (3-hrs with good connections). The snow was great – but I could not ski x2 days as they closed the mountain due to the wind. I used my 5-day JR pass to go to Matsumoto to see the castle. There are free community bicycles – a great way to get around.
The Royal Hakuba Hotel is well positioned. Whilst the rooms need updating, they are very big and the windows allow for a great view of the mountains. I loved their outdoor Onsen!
The food was EXCELLENT and I was surprised there was so much included in my package. I had sushi, sashimi, and a variety of shabu-shabu every night – almost too much!
Kyoshi-san is the guest relations person and speaks good English. He and the other staff did everything possible to make theirs guest stay enjoyable -4-star ****
Thank you very much
Debra
March 2017
I loved the train experience and the variety of activities, places and information by the guide. He helped me understand better how Japan “ticks”. I particularly enjoyed the tea ceremony and the stay at the Ryokan.
January 2017 Fully Escorted Tour: Explore Japan by Rail
This was a very comprehensive tour showing us the many faces of Japan, old and new – A fascinating country with delightful welcoming people. Train network was a great way to travel. Our tour guide was outstanding – helpful at all times and knowledgeable!
Most enjoyable tour, excellent tour escort, not too many shrines or temples but the Japanese culture was well presented without information overload.
A memorable tour with tour escort. Not only did we see so much on foot and from the trains we also learnt about Japan’s history and culture.
Quality of guides and explanation of culture/locations. Mr Kawakami is the best tour guide we have ever had – we have toured extensively in north/south America, Africa, Asia and Europe. Comprehensive tour provided on Japan Rail network and great accommodation quality.
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